Email support@neurocards.net with any question, problem, or suggestion. It helps to include:
- The device you’re using (web browser, iPhone, iPad, Mac, or Apple Watch) and its version.
- What you expected to happen, and what happened instead.
- A screenshot, if something looks wrong.
Please don’t send your password, or material you’d rather keep private.
Common questions
I can’t sign in
On the sign-in page, enter your email and choose Sign in with a one-time code. NeuroCards emails you a code, so you can get in without your password. If you originally signed up with Google or Apple, use the same button again.
I used Sign in with Apple and hid my email
Apple gives NeuroCards a private relay address and forwards our emails to you. Sign-in codes and account emails still reach your inbox.
Deck generation isn’t available
Each account can generate a limited number of decks a week, and the generation panel shows how many you have left. See Generate cards with AI.
My cards aren’t showing on another device
Reviews and edits made offline sync the next time the device is online. Make sure you’re signed in to the same account on both devices.
Delete my account
Open Account and choose Delete account, on the web or in the app. This removes your account and all of its decks, cards, and review history. It can’t be undone.
Privacy
The Privacy Policy explains what NeuroCards stores and why.